Get In Touch
Have questions about our products or need assistance with your order? We're here to help!
Our Office
Fluxentra Labs Pvt. Ltd
3-11-14/1, Shiva Ganga Colony
L B Nagar, Hyderabad
Rangareddy, Telangana 500074
India
Business Hours
Send Us a Message
Fill out the form below and we'll respond within 24-48 hours
Grievance Redressal
As per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Consumer Protection Act, we have appointed a Grievance Officer to address your concerns.
Resolution Timeline:
- Acknowledgment: Within 24 hours of receiving your complaint
- Initial Response: Within 48 hours
- Resolution: Within 15 days (or 30 days for complex issues)
For product-related concerns, please include your order number and relevant details. For privacy-related concerns under DPDP Act 2023, please email with subject "Data Protection Query".
Frequently Asked Questions
Quick answers to common questions
How long does delivery take?
Standard delivery takes 5-7 business days. Express shipping is available for select locations with 2-3 day delivery.
What is your return policy?
We offer a 7-day return policy for unused products in original packaging. Some items may have specific conditions.
Are the products genuine?
Yes, all products are sourced from verified suppliers and come with applicable warranties and quality assurance.
Do you offer bulk discounts?
Yes! Contact us for bulk orders and we'll provide you with competitive pricing based on quantity.