Refund & Cancellation Policy

Our Commitment

At Electro Bazaar, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we've designed our refund and cancellation policy to make the process as smooth as possible.

This policy is in compliance with the Consumer Protection Act, 2019, E-Commerce Rules, 2020, and all applicable Indian laws governing online retail transactions.

Order Cancellation

Before Dispatch

You may cancel your order free of charge at any time before it has been dispatched:

• Contact us immediately via email at info@electrobazaar.shop
• Include your Order ID and reason for cancellation
• Cancellation requests are typically processed within 2-4 hours during business hours
• Full refund will be initiated within 24 hours of cancellation confirmation

After Dispatch

Once your order has been dispatched, it cannot be cancelled. However, you may:

• Refuse delivery when the package arrives (additional shipping charges may apply)
• Accept delivery and initiate a return request within our return window

Cancellation by Electro Bazaar

We reserve the right to cancel orders under the following circumstances:

• Product is out of stock or discontinued
• Pricing or product information errors on the website
• Suspected fraudulent transaction
• Inability to deliver to the specified address
• Non-payment for prepaid orders

In case of cancellation by us, you will receive a full refund within 5-7 business days.

Return Policy

Return Window

We offer a 7-day return window from the date of delivery for most products. The return window begins on the day you receive your order.

Eligible Conditions for Return

Products may be returned under the following conditions:

• Damaged in Transit: Product received in damaged condition due to shipping
• Defective Product: Manufacturing defect or malfunction (not caused by misuse)
• Wrong Product: Product received is different from what was ordered
• Missing Items: Package incomplete or missing components
• Not as Described: Product significantly differs from website description

Return Conditions

To be eligible for a return, the product must:

• Be unused, unworn, and in original condition
• Have all original tags, labels, and packaging intact
• Include all accessories, manuals, and components that came with the product
• Not show signs of misuse, damage, or tampering

Non-Returnable Items

The following categories of products are not eligible for return except in case of defect or damage:

• Products with broken or tampered seals
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Products damaged due to misuse, negligence, or unauthorized modifications
• Items purchased during special promotions with explicit non-return terms
• Customized or personalized products
• Products with hygiene concerns once opened (earphones, cables with ear tips, etc.)

How to Initiate a Return

Follow these steps to initiate a return request:

1. Contact Us: Email us at info@electrobazaar.shop with your Order ID
2. Provide Details: Include reason for return, photos of the product (if damaged/defective), and your contact number
3. Wait for Approval: Our team will review your request within 24-48 hours
4. Ship the Product: Once approved, ship the product back to our address (we may arrange pickup for certain locations)
5. Quality Check: Upon receiving the return, we will inspect the product within 2-3 business days
6. Refund Processing: If approved, refund will be initiated as per our refund timeline

Return Shipping

Defective/Damaged/Wrong Products

If the return is due to our error (defective, damaged, or wrong product), we will:

• Arrange free pickup from your location (where available)
• Reimburse reasonable return shipping costs if self-shipped
• Not charge any restocking or handling fees

Change of Mind Returns

For returns not due to product defects:

• Customer is responsible for return shipping costs
• Original shipping charges are non-refundable
• Products must be shipped using a trackable courier service

Refund Policy

Refund Amount

Once your return is approved and inspected, your refund will be processed as follows:

• Full Refund: For defective, damaged, or wrong products - includes product price + original shipping charges
• Partial Refund: For change of mind returns - product price only (original shipping charges not refunded)
• Restocking Fee: May apply (up to 20%) if product is returned without original packaging or with signs of use

Refund Timelines

Replacement Policy

In case of defective or damaged products, you may opt for a replacement instead of a refund:

• Replacement is subject to product availability
• If the same product is unavailable, we will offer an equivalent alternative or full refund
• Replacement products are shipped within 3-5 business days after receiving the return
• No additional charges for replacement of defective products

Damaged During Return Shipping

If a product is damaged during return shipping:

• We recommend using adequate packaging and a reliable courier service
• Take photos of the product and packaging before shipping
• We are not responsible for damage during return transit unless we arranged the pickup
• Consider purchasing shipping insurance for high-value items

Special Circumstances

Warranty Claims

Some products come with manufacturer warranty. For warranty-related issues:

• Contact us with your order details and proof of purchase
• We will guide you through the warranty claim process
• Warranty claims are handled as per manufacturer's terms

Sale Items

Products purchased during sales or with promotional discounts:

• Are eligible for return under this policy unless explicitly stated otherwise
• Refund amount will be based on the actual amount paid (discounted price)

Grievance Redressal

If you are not satisfied with our return or refund decision, you may escalate your concern to our Grievance Officer in accordance with the Information Technology Act, 2000 and Consumer Protection Act, 2019.

Contact Us for Returns

Have questions about our return or refund policy? We're here to help!