Privacy Policy
Last Updated: January 2026 | DPDP Act 2023 Compliant
Table of Contents
1. Introduction
Electro Bazaar ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website at electrobazaar.shop and our services.
DPDP Compliance: This Privacy Policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and related data protection regulations.
By using our Website and services, you consent to the collection and use of your personal data as described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Name, email address | Account creation, order processing |
| Contact Data | Phone number, delivery address | Order delivery, customer support |
| Transaction Data | Order details, payment method (COD/Online) | Order fulfillment, invoicing |
| Communication Data | Messages via contact form, email exchanges | Customer support, feedback |
2.2 Information Collected Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Technical Data | IP address, browser type, device information | Website functionality, security |
| Usage Data | Pages viewed, time spent, navigation patterns | Website improvement, analytics |
| Location Data | Pincode (for delivery verification) | Delivery serviceability check |
No Card Data Storage: We do not store any credit card, debit card, or UPI details. Payment processing is handled by secure third-party payment gateways in compliance with RBI Tokenisation Guidelines.
3. How We Use Your Data
We use your personal data for the following purposes:
- Order Processing: To process, fulfill, and deliver your orders
- Communication: To send order confirmations, shipping updates, and respond to inquiries
- Account Management: To create and manage your customer account
- Customer Support: To address your questions, complaints, and service requests
- Legal Compliance: To comply with legal obligations including GST and consumer protection laws
- Website Improvement: To analyze usage patterns and improve our services
- Security: To protect against fraud and unauthorized activities
4. Legal Basis for Processing
Under the DPDP Act 2023, we process your personal data based on:
- Consent: When you explicitly agree to data processing (e.g., newsletter subscription)
- Contractual Necessity: When processing is necessary to fulfill your order
- Legal Obligation: When required by law (e.g., tax records, consumer complaints)
- Legitimate Interests: For fraud prevention and website security
5. Data Sharing
We may share your personal data with:
5.1 Service Providers
- Logistics Partners: For order delivery (shipping name, address, phone)
- Payment Processors: For secure payment processing
- Analytics Services: For website performance analysis
5.2 Legal Requirements
We may disclose your information when required by law, court order, or government authority, or to protect our legal rights.
5.3 What We Don't Do
- We do not sell your personal data to third parties
- We do not share your data for third-party marketing without consent
- We do not transfer data outside India without appropriate safeguards
6. Data Storage & Security
6.1 Data Storage
Your data is stored on secure servers located in India. We use industry-standard hosting providers with robust security measures.
6.2 Security Measures
- SSL/HTTPS encryption for all data transmission
- Encrypted database storage for sensitive information
- Regular security audits and updates
- Access controls limiting data access to authorized personnel
- Secure password hashing for user accounts
While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights (Under DPDP Act 2023)
As a data principal, you have the following rights:
7.1 Right to Access
You can request information about what personal data we hold about you and how it's processed.
7.2 Right to Correction
You can request correction of inaccurate or incomplete personal data.
7.3 Right to Erasure
You can request deletion of your personal data, subject to legal retention requirements.
7.4 Right to Withdraw Consent
You can withdraw consent for data processing at any time. This does not affect the lawfulness of processing before withdrawal.
7.5 Right to Grievance Redressal
You can lodge complaints about data processing with our Grievance Officer or the Data Protection Board of India.
To Exercise Your Rights: Contact our Grievance Officer at info@electrobazaar.shop. We will respond within 30 days.
8. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your cart items and preferences
- Analyze website traffic and usage patterns
- Improve website performance and user experience
8.1 Types of Cookies
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Cart functionality, session management | Session |
| Analytics | Website usage analysis (Google Analytics) | 2 years |
| Preferences | Remember user settings | 1 year |
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
9. Data Retention
We retain your personal data for:
- Order Data: 8 years (as required for tax and legal compliance)
- Account Data: Until account deletion requested
- Communication Data: 3 years from last interaction
- Analytics Data: 26 months (Google Analytics default)
After the retention period, data is securely deleted or anonymized.
10. Contact Us
10.1 Grievance Officer
For privacy-related concerns or to exercise your data rights:
Grievance Officer: Balayellugari Sreenivasulu
Email: grievance@electrobazaar.shop
Phone: +91 9502021636
Response Time: Within 30 days of receiving your request
10.2 Business Address
Fluxentra Labs Pvt. Ltd
3-11-14/1, Shiva Ganga Colony
L B Nagar, Hyderabad
Rangareddy, Telangana 500074
India
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or website notice.
Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.